FAQ / Troubleshooting

SRS App Troubleshooting

1. Try the following in this order:
    

   1. If app crashes when changing slider, please RUN AS ADMIN

   2. Check Game instructions on GAMES TAB of the app or manual instructions in the download page to ensure the game is properly setup

   3. If your intellibox keeps connecting and reconnecting all the time, please

      (Close SRS App by right-clicking on the icon on the windows tray).Restart the SRS App

      Check articles at the bottom of this page for more details.

   4. If you are getting the error "Failed to execute script main": Check this BLOG article.

   5. If you are getting this error "simracinstudio.exe not valid win32 application Win 10: unable to start 0xc000007b"

      Try to re-install C++ redistributable. https://www.microsoft.com/en-us/download/details.aspx?id=14632.

   6. Go to Windows "Device Manager". If you see an "!" under other devices

      Follow the instructions here.

   7. If iRacing does not work, please set the following on iRacing app.ini file:

      irsdkEnableDisk=1       ; enable disk-based telemetry

      irsdkEnableMem=1     ; enable memory-based telemetry

      irsdkLog360Hz=0         ; Log some telemetry at 360 Hz rather than at 60 Hz

   8. If any of the steps above does not fix your issue, please report a bug by clicking here.

Vibration and Bass Shakers

1. If you don't own our SRS Shakebox, you can just purchase a license and use your own hardware.

2. For instructions on how to setup your hardware for Bass Shakers. Click here

3. For instructions on how to setup your SRS SHAKEKIT. Click here

4. See a setup Video and tuning guide here

5. ​If Bass Shakers not vibrating, ensure windows sound card is set to 5.1 and test the shakers via windows first before configuring SRS.​​​

6. Check also your license to ensure is ACTIVE

7. Try to UNINSTALL the SHAKEKIT DRIVERS called XEAR or Real Audio...It seems recent windows 10 update could cause shake to stop for no reason

Power Wind Troubleshooting

1. if fan blades are not spinning or spinning slowly. Check if there is friction on the blades.

2. If any friction. even minimal, just press hard from the center back of the fan to the front. Make sure there is no friction at all.

3. Instructions on how to setup a fan or blower kit can be found here. 

LED Strip

1. Instructions on how to setup SRS LED STRIP can be found here. 

3. Hardware setup video 

4. Software setup video https://youtu.be/-6lkRrYZaME

SRS Tach or Gear/SLI

​​

1. Instructions on how to setup SRS TACH or Gear/SLI can be found here. 

3. If tach or Gear / SLI (LED) is not working correctly, try to remove and reconnect all cables and also EXIT SRS app and restart SRS

SRS App and Intellibox firmware updates

1. You will receive a pop up notification if the SRS App has a new version.

2. Once you install the new version (no need to uninstall any previous version), it will also automatically update the Intellibox firmware (if needed).

3. If you have issue running or installing new version, please delete config.ini and try again.

4. Just Plug-and-Race.

What to expect during game play:

1. Make sure SRS App is running in the background. Usually it starts automatically when you turn on the PC.

2. SRS accessories automatically turns on when connected to the Intellibox and a game is running.

3. SRS App is pre-configured with default parameters for each game in order to optimize experience.

4. Once you start a new game, new car or new track, the SRS App combined with the Intellibox Smart AI uses the first lap to collect telemetry and enhance the default settings automatically.

5. The SRS App continues to collect telemetry throughout the game to self-tune and optimize all parameters.

6. SRS power wind and tach auto shut off after 1 minute of inactivity (if no running games).