Feel the Game!
SRS App Troubleshooting
Try the following in this order:
If app crashes when changing slider, please RUN AS ADMIN
Check Game instructions on GAMES TAB of the app or manual instructions in the download page to ensure the game is properly setup
If your intellibox keeps connecting and reconnecting all the time, please
(Close SRS App by right-clicking on the icon on the windows tray).Restart the SRS App
Check articles at the bottom of this page for more details.
If you are getting the error "Failed to execute script main": Check this BLOG article.
If you are getting this error "simracinstudio.exe not valid win32 application Win 10: unable to start 0xc000007b"
Try to re-install C++ redistributable. https://www.microsoft.com/en-us/download/details.aspx?id=14632.
Go to Windows "Device Manager". If you see an "!" under other devices
Follow the instructions here.
If iRacing does not work, please set the following on iRacing app.ini file:
irsdkEnableDisk=1 ; enable disk-based telemetry
irsdkEnableMem=1 ; enable memory-based telemetry
irsdkLog360Hz=0 ; Log some telemetry at 360 Hz rather than at 60 Hz
If any of the steps above does not fix your issue, please report a bug by clicking here.
Vibration and Bass Shakers
If you don't own our SRS Shakebox, you can just purchase a license and use your own hardware.
For instructions on how to setup your hardware for Bass Shakers. Click here
For instructions on how to setup your SRS SHAKEKIT. Click here
See a setup Video and tuning guide here
If Bass Shakers not vibrating, ensure windows sound card is set to 5.1 and test the shakers via windows first before configuring SRS.
Check also your license to ensure is ACTIVE
Try to UNINSTALL the SHAKEKIT DRIVERS called XEAR or Real Audio...It seems recent windows 10 update could cause shake to stop for no reason
Power Wind Troubleshooting
if fan blades are not spinning or spinning slowly. Check if there is friction on the blades.
If any friction. even minimal, just press hard from the center back of the fan to the front. Make sure there is no friction at all.
Instructions on how to setup a fan or blower kit can be found here. https://docs.google.com/document/d/13V7gLI2KU_hv0c_xZNUcYJdJxYTk9HtHJhRQuiT02og/edit?usp=sharing
Instructions on how to setup SRS LED STRIP can be found here.
Hardware setup video https://youtu.be/_68lJC7jZvo
Software setup video https://youtu.be/-6lkRrYZaME
SRS Tach or Gear/SLI
Instructions on how to setup SRS TACH or Gear/SLI can be found here.
If tach or Gear / SLI (LED) is not working correctly, try to remove and reconnect all cables and also EXIT SRS app and restart SRS
SRS App and Intellibox firmware updates
You will receive a pop up notification if the SRS App has a new version.
Once you install the new version (no need to uninstall any previous version), it will also automatically update the Intellibox firmware (if needed).
If you have issue running or installing new version, please delete config.ini and try again.
What to expect during game play:
Make sure SRS App is running in the background. Usually it starts automatically when you turn on the PC.
SRS accessories automatically turns on when connected to the Intellibox and a game is running.
SRS App is pre-configured with default parameters for each game in order to optimize experience.
Once you start a new game, new car or new track, the SRS App combined with the Intellibox Smart AI uses the first lap to collect telemetry and enhance the default settings automatically.
The SRS App continues to collect telemetry throughout the game to self-tune and optimize all parameters.
SRS power wind and tach auto shut off after 1 minute of inactivity (if no running games).