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VIP SERVICES

Sim Racing Studio VIP Services is here to help!

VIP Services offers the convenience of a specially trained Sim Racing Studio professional that will connect remotely to your PC to provide an unmatched level of support.

INSTALLATION

Support with installation and license activation of
Sim Racing Studio

SET UP

Assistance with game and hardware set up including supported motion platforms, wind kits and shaker kits from Sim Racing Studio

USAGE

Guidance on basic software navigation and how to tune the features of Sim Racing Studio

SUPPORT

Help with troubleshooting software and hardware issues related to Sim Racing Studio

Book your VIP Services Session Now

Description
A Sim Racing Studio VIP Services Agent will remotely help you setup or troubleshoot Sim Racing Studio and related products.

Features

  • We will help you install and configure Sim Racing Studio on one computer (Licenses sold separately). 

  • We'll help activate Sim Racing Studio and other supported licenses if necessary and install any critical updates.

  • We'll help with basic navigation and how to adjust Sim Racing Studio to your specifications.

  • We'll help troubleshoot issues with Sim Racing Studio related to Windows Defender Firewall. 

  • We'll help with initial setup and configuration of Sim Racing Studio related products including supported motion platforms, SRS Wind and Shake Kits.


*This is a remote service, performed by a Sim Racing Studio VIP Services Agent over the Internet.

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Requirements

 

  • AnyDesk - AnyDesk will be utilized to remotely access your PC needed for remote services. Please follow the steps below to use AnyDesk for the VIP Services session: 

  1. Go to the Anydesk Website: https://anydesk.com/en/downloads

  2. Click the Windows icon and then click the "Download Now" button.

  3. Locate the AnyDesk.exe file you've just downloaded which is usually in your "Downloads" folder.

  4. Double click the "AnyDesk.exe" to launch AnyDesk

  5. At the top of the screen will be Your Address which needs to be provided to Sim Racing Studio VIP Services prior to your scheduled session. 
     

  • Scheduled Appointment Time - The booked session time will begin at exactly the scheduled time and end either 30 or 60 minutes afterwards. At least 24 hours notice is required to changed a booked session. 

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