FAQ / Troubleshooting

Report a bug

Request a feature

 

  • Try the following in this order:
     

    1. Check Game instructions on download page to ensure game is properly setup

    2. If your intellibox keeps connecting and reconnecting all the time, please
      Restart the SRS App (Close SRS App by right-clicking on the icon on the windows tray).
      Check articles at the bottom of this page for more details.

    3. If you are getting the error "Failed to execute script main": Check this BLOG article.

    4. If you are getting this error "simracinstudio.exe not valid win32 application Win 10: unable to start 0xc000007b"

      Try to re-install C++ redistributable. https://www.microsoft.com/en-us/download/details.aspx?id=14632.

    5. Go to windows "Device Manager". If you see an "!" under other devices

      Follow the instructions here.

    6. If iRacing does not work, please set the following on iRacing app.ini file:
      irsdkEnableDisk=1       ; enable disk based telemetry
      irsdkEnableMem=1     ; enable memory based telemetry
      irsdkLog360Hz=0         ; Log some telemetry at 360 Hz rather than at 60 Hz

    7. Trouble with any Codemasters game? Click here for a possible solution

    8. If any of the steps above does not fix your issue, please report a bug by clicking here.

SRS App Troubleshooting

  • If you don't own our SRS Shakebox, you can just purchase a license and use your own hardware.

  • For instructions on how to setup your hardware for Bass Shakers. Click here

  • For instructions on how to setup your SRS SHAKEKIT. Click here

  • See a setup Video and tuning guide here

  • ​If Bass Shakers not vibrating, ensure windows sound card is set to 5.1 and test the shakers via windows first before configuring SRS.​​​

Vibration and Bass Shakers

Power Wind Troubleshooting

LED Strip

  • You will receive a pop up notification if the SRS App has a new version.

  • Once you install the new version (no need to uninstall any previous version), it will also automatically update the Intellibox firmware (if needed).

  • If you have issue running or installing new version, please delete config.ini and try again.

  • Just Plug-and-Race.

SRS App and Intellibox firmware updates

  • Make sure SRS App is running in the background. Usually it starts automatically when you turn on the PC.

  • SRS accessories automatically turns on when connected to the Intellibox and a game is running.

  • SRS App is pre-configured with default parameters for each game in order to optimize experience.

  • Once you start a new game, new car or new track, the SRS App combined with the Intellibox Smart AI uses the first lap to collect telemetry and enhance the default settings automatically.

  • The SRS App continues to collect telemetry throughout the game to self-tune and optimize all parameters.

  • SRS power wind and tach auto shut off after 1 minute of inactivity (if no running games).

What to expect during game play:

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